I'm founder of Hensen conseil, a Paris based service design agency which specialises in helping organisations figure out how they can improve and delight their customers or employees experiences !

I use Service Design Thinking to achieve this goal because it's a powerful approach that helps people and organizations to break through their limiting assumptions of what is possible. I believe that user experience is at the heart of all successful product and service systems, that's why I give my client stakeholders ability of seeing questions through the customer’s eyes by using ethnographic activities, co-creation, ideation workshops and visualization approaches like customer journey map or service blueprinting.

As an enterprise 2.0 consultant, I'm also interested in breaking through the siloed structure of organizations and helping client stakeholders see opportunities behind transversality, transparency and experiential approaches.

Like number 6 in "The Prisoner" I'm not an number, I'm a free man. That means I'm not only a service designer nor an enterprise 2.0 consultant. I'm also an entrepreneur working on lots of projects in which I believe, and a curious man passionated by social innovation, technology and so on.

My school background covers Computing and I'm self-educated in Service Design, User Experience Design (UX), collaborative approaches, prototyping, ... which gives me the ability to see the bigger picture in developing concepts with multi-disciplinary teams.